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Power Mobility & Custom Wheelchairs
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Power Mobility & Custom Wheelchairs
Seating Specialist
New West Medical specializes in matching an individual's needs to the proper equipment. New West Medical's Assistive Technology Professionals work closely with individuals, doctors and caregivers to decide which equipment options are best. The process of designing a chair is a group effort focused on one person's current and future needs.
Choosing the Right Wheelchair for Today — and Tomorrow
Your mobility needs may change over time, and it’s important to plan for that from the start. Most insurance plans cover one wheelchair every five years, so selecting the right chair now is essential.
When choosing your wheelchair, consider how your condition might progress and whether the chair can be adapted in the future. Not all models can be upgraded to include features such as tilt or recline functions, head controls, or custom-molded cushions.
By getting the right wheelchair the first time — one that fits both your current and potential future needs — you can ensure lasting comfort, independence, and support.
Why Choose Us for Your Wheelchair Needs
At New West Medical, patient care comes first. Our team provides personalized wheelchair fittings that include pressure mapping and custom-molded cushions when needed. One of our fully certified Assistive Technology Professionals (ATP) will take precise measurements during a one-on-one consultation to assess both your current and future mobility needs.
Because insurance approval for power wheelchairs can be complex, we handle all coordination between your physician and insurance provider to ensure the process goes as smoothly as possible.
Our commitment doesn’t stop once your wheelchair is delivered. We continue to provide adjustments and modifications to help ensure long-term comfort and prevent pressure wounds.
You’ll rely on your wheelchair provider for years — choose a team that’s dedicated to your comfort, mobility, and independence every step of the way.
Because insurance approval for power wheelchairs can be complex, we handle all coordination between your physician and insurance provider to ensure the process goes as smoothly as possible.
Our commitment doesn’t stop once your wheelchair is delivered. We continue to provide adjustments and modifications to help ensure long-term comfort and prevent pressure wounds.
You’ll rely on your wheelchair provider for years — choose a team that’s dedicated to your comfort, mobility, and independence every step of the way.
Custom Cushions
We are proud to offer Ride Designs Custom Seating Systems
Found out more -
Timeline Guide for Custom Mobility Products
New West Medical works as a team with the patient, physicians and funding source to ensure that your you are provided the best chair in the shortest amount of time possible. When looking over the timeline please keep in mind that the timeline is effected by the complexity of your situation, the funding requirements of your payer source, and the availability of your chair and its components.
New West Medical makes every effort possible to ensure each step in completed as quickly as possible without compromising the quality of your equipment and the requirements of your funding source.
Step 1: Evaluation and Design
2 days - 1 Week
A thorough evaluation of your condition needs to be performed by one of New West Medical’s Assistive Technology Professionals (ATP).This evaluation can take as little as a half an hour, to an entire day, depending on your condition and needs. During this time:
- Your medical condition will be thoroughly reviewed.
- You will be measured and fitted. Pressure mapping is performed if the doctor has requested or there are wound issues that need to be resolved.
- Your logistical and safety needs will be discussed.
- Information on your personal preferences will be discussed.
- Equipment options available within the cost guidelines of your funding source will be reviewed.
Step 2: Funding Approval
4 - 16 Weeks
This is the most time-consuming and often more frustrating step. New West Medical facilitates the process with your funding source, physician, and suppliers.
New West Medical staff puts great care into the proper documentation and evaluations so that this step goes smoothly and efficiently.
However, each approval from the funding source is treated separately, so delays out of New West Medical’s control sometimes happen.
New West Medical staff puts great care into the proper documentation and evaluations so that this step goes smoothly and efficiently.
However, each approval from the funding source is treated separately, so delays out of New West Medical’s control sometimes happen.
Step 3: Purchase, Assembly and Delivery
1 - 2 Weeks
Purchasing, receiving and verifying components of the power mobility device varies depending on the manufacturing times of each supplier. Each power mobility device has components from several different suppliers.
2 - 3 Days
Chair assembly can happen quickly after all the products have been received and verified.
*Once your system is complete, we require that all deductibles be paid and verify that your funding source will still pay for the equipment.
2 - 3 Days
Delivery and the final fitting are scheduled quickly after the chair is assembled. The chair will be adjusted to the patient and the operational, maintenance and safety issues are discussed.
Warranties: The manufacturers of your equipment provide warranties. New West Medical will work with the manufacturers to help correct problems.
Repairs: Please call New West Medical for help with repairs of equipment provided by New West Medical.
Doctor’s Prescription
We work directly with your physician
Insurance Verification
Our team handles approvals and paperwork.
Delivery & Setup
Safe installation and patient training at your home.
Ongoing Support
Maintenance, refills, and supply replacement as needed.
