GOOD Based on 68 reviews Posted on Barry BunerTrustindex verifies that the original source of the review is Google. Great follow up and response to my needs. Kary was very thorough in explaining the features of my new machine and the procedures I should take. I appreciate the excellent communication.Posted on Cameron BattsTrustindex verifies that the original source of the review is Google. Very professional and quick to respond to inquiries. Ensured that I had everything I needed and followed up consistently to ensure there were no issues. Great experience thus far!Posted on Valeria CastanedaTrustindex verifies that the original source of the review is Google. Exelente servicio 👍🏼Posted on Debra FreseTrustindex verifies that the original source of the review is Google. Venicia helped me with my new sleep machine. She was very though and patience. Answered all my questions. Thank you!Posted on Ryan PulleyTrustindex verifies that the original source of the review is Google. I love this place! They are definitely thoughtful care providers. I went in to get fitted for my cpap and Rebecca went above and beyond to explain everything and the team is making sure my insurance covers the costs! Rebecca followed up with me the following day via email just to see how I slept! Way to go New West Walnut Creek! You have a winner with Rebecca!Posted on adrienne candellTrustindex verifies that the original source of the review is Google. Rebecca Alvarez has been extremely helpful, professional and extraordinarily patient in working with me and my 86 year old mother. It has been a very long road to diagnosis and finding the right machine, but Rebecca stuck with it and went above and beyond!!!Posted on JE DTrustindex verifies that the original source of the review is Google. Getting diagnosed with apnea plunges you into a world that initially feels daunting - there's a lot of learning, adjusting, and trial & error. So I felt lucky to count on Tracy and Joye. Tracy kindly but efficiently walked me through everything: informing me of the process, guiding me through the pros & cons of my various choices, and expediting the equipment right away. Joye likewise exceeded my expectations - she's warm, good-natured, knowledgeable, and eager to assist. Joye was very patient with all my questions and gave me ample time. Her insight into my specific issues make me feel even more empowered to tackle the challenges that lie ahead. When it comes to medical matters, it's lovely when you're not treated like another number but get a sense of the other person's humanity and feel taken care of. Full marks; I wouldn't hesitate to recomment New West to friends and family.Posted on Ron GreenTrustindex verifies that the original source of the review is Google. Michael in O² and Christina in customer service provided me with absolutely top notch service ! I highly recommendPosted on Marta WallaceTrustindex verifies that the original source of the review is Google. The equipment this company sells is very high quality, but the customer service Tracy and Joye offer is of even higher quality. First of all, Tracy pursued insurance for me and clarified my share. Next, she scheduled a follow up appointment to be sure I could use my new device with ease, and how many businesses do that these days? Last, I was delighted to find out that no question was too dumb or too hard for Joye to answer, including: How can I prevent my dog from chewing my precious new equipment? Joye listened carefully and answered helpfully and efficiently without making me feel rushed or inept. Thanks for a great experience.